Return & Refund Policy

Xi'an Yuan Da Li Te Trading & Industry Co., Ltd.

Effective Date: June 3, 2025

Thank you for choosing Xi'an Yuan Da Li Te Trading & Industry Co., Ltd. We are committed to delivering high-quality diesel engine components. This Return & Refund Policy outlines the conditions under which products can be returned, exchanged, or refunded.

1. Return Eligibility

You may request a return or replacement under the following conditions:

The product is damaged, defective, or not as described upon arrival.

The product received is different from the order placed.

The request is made within 7 days of receipt of the goods.

The item is unused, uninstalled, and in original packaging.

Custom-made or special-order products are non-refundable unless defective.

2. Return Procedure

To initiate a return, please follow these steps:

Contact Us via email:

1426373025@qq.com

zhangnazhang614@gmail.com

Provide the following details:

Order number

Product name and quantity

Reason for return

Supporting evidence (e.g., photos or videos)

Await written authorization and return instructions.

Returns made without prior authorization will not be accepted.

3. Return Shipping

If the return is due to our error (e.g. wrong item, damaged item), we will bear the return shipping cost or offer alternative compensation.

If the return is due to the customer's reasons (e.g. order error, change of mind), the buyer is responsible for all return shipping costs.

4. Refund Policy

Once we receive and inspect the returned item:

Approved refunds will be processed within 7–10 business days.

Refunds will be made using the original payment method or through mutual agreement.

In some cases, a restocking fee may apply.

5. Replacements

Where applicable, we will send a replacement item free of charge or offer a refund, depending on product availability and customer preference.

6. Non-Returnable Items

We do not accept returns for the following:

  • Products returned more than 30 days after delivery

  • Used or installed parts

  • Items damaged due to incorrect use, installation, or storage

  • Customized or made-to-order items unless defective

7. Contact Us

For any questions or assistance regarding returns or product quality, please contact:

Xi'an Yuan Da Li Te Trading & Industry Co., Ltd.
Address: 10-03-04, 2nd Floor, Northeast Side of Large Vehicle Zone, International Auto Parts Center, Fengdong New City, Xi'an, China
Phone: +86 158-2931-2343 (Mr. Zhang)
     +86 158-9130-1830 (Ms. Zhang)
Email: 1426373025@qq.com, zhangnazhang614@gmail.com